PI Express Priority Service

PI's express subscription service (PI Express), provides customers with peace of mind. If a customer experiences a product failure, PI will provide express remote support, express on-site response if required and can also ship out a dedicated spare system, to get the customer operational again as quickly as possible.

Subscribing to be a highest priority customer (on a rolling 12 month basis), provides customers with the peace of mind that PI will be there for them when needed. This limited number subscription service, offers the highest priority remote support and rapid deployment of on-site specialist staff to customers who demand the best.


  • Reduced downtime through express prioritised support services for both remote and on-site requests
  • Access to PI's global support team for planned ad hoc out of hours support service
  • Unlimited service support requests
  • Priority response on fault analysis and warranty repairs
  • 33% discount on PI’s on-site customer training program
  • Prioritised on-site support* from a PI expert to:
    • Set up and install any new purchases
    • Perform fault analysis on complex issues
    • Optimise the performance of your stage

PI Express PLUS takes the PI customer experience to another level. With all the rapid response benefits of the PI Express service, PLUS access to replacement systems to ensure that our customer’s productivity is maximised. Either through offering customer owned spares held at a PI office, or access to a dedicated PI owned spare system, provides customers with confidence in minimising operational downtime combined with the flexibility on how to finance this valuable support option.


  • All the benefits of PI Express
  • Rapid access to a dedicated spares holding of customer owned or PI owned spares
  • Prioritised on-site* support to swap the defective with the replacement system


*On-site services are charged at the standard on-site rate.

For customers who require bespoke services to meet their specific business needs, PI can offer tailored services designed uniquely for them. Contact your local PI office for more information.